While we can’t predict exactly when the novel coronavirus (COVID-19) pandemic will pass, it’s safe to assume one thing: The virus will impact the way you do business and your customers’ expectations for years to come.
(See the latest updates on how ERIE is supporting customers during this unprecedented time in our COVID-19 Information Center.)
Over the past few months, there’s been no shortage of changes to navigate. From new telecommuting policies to cleaning procedures, you’ve rapidly adjusted to a new and unexpected normal. As for your customers? Amenities like online ordering or curbside pickup – once seen as extras – are becoming the new standard, even as businesses gradually transition to in-person service.
As we navigate the next chapter of COVID-19 together, those (and more) expectations just might be here to stay. What might your customers expect from your business in this new normal and beyond? Here are some trends that are likely to stick around:
For starters, it’s essential to follow the most recent guidance from local, state and federal officials. For more tips about operating your business during COVID-19, keep these links handy and check them often:
At the heart of operating a small business is being part of the surrounding community – getting involved, helping people and supporting causes. Doing the right thing is what we’re about at Erie Insurance, too - whether it’s customer service, claims service or community service.
It’s why we’ve announced more than $400 million in relief for both personal and commercial auto customers and made more than $2 million available to agents to give back to local communities through our ERIE Agents Giving Back project.
Our local, independent agents are also business owners just like you. Talk to your local agent for a coverage review.
The post 5 Customer Expectations That Might Outlast COVID-19 appeared first on Lindquist Insurance.
Regus Office Complex
1910 Towne Centre Blvd, Suite 250
Annapolis. MD 21401
Park in the North Garage -
3rd floor walk across the skyway bridge into suite 250.
Our office is #220 - Lindquist Insurance within the main reception area.
(443) 837-3200
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